New England Kenworth

Service Advisor

Shelburne, VT 05482


Job Type


Job Status




Pay Type

No Travelling


Entry Level (<2 years experience)

Career Level

New England Kenworth, Burlington is looking for a Service Writer/Advisor for our Burlington, VT location!. We are looking for an experienced, self-motivated, team player with excellent communication skills to join our team.

New England Kenworth, Burlington offers competitive wages, benefits package, life and disability insurance, 401k, 401k match as well as PTO and several paid holidays.

Great working atmosphere, excellent training opportunities and room for growth and advancement!

JOB SUMMARY: The Service Writer/Advisor is responsible for scheduling service work in the service department as well as seeking out the applicable information from trucks and customers to properly process scheduling and paperwork for repairs.


  • Assisting Service Manager in achieving sales and operational objectives
  • Assisting Service Manager with operational requirements by scheduling and assigning technicians to jobs
  • Managing all customer service requirements by assisting incoming customers and phone calls
  • Helping to drive sales through customer service excellence
  • Working closely with Service Manager to schedule jobs, start and completion times
  • Appropriately notifying Service Manager and Service Foreman of incoming work
  • Obtaining the necessary customer vehicle data to write a complete repair order
  • Writing repair orders - indicating on repair order the exact repair instructions, writing each operation using "Complaint, Cause, Correction" method
  • Updating and maintaining the Preventative Maintenance records (PM Schedule)
  • Updating and maintaining the Special Order Part files (SOPs)
  • Coordinating the scheduling of jobs with SOPs with the Parts Department
  • Scheduling appointments using dealership approved forms
  • Communicating with service customers to determine the nature of the mechanical problems
  • Updating customers, determining the timeline of repair, notifying customer immediately if timeline will not be achieved or scope of work has changed
  • Other duties as assigned

QUALIFICATIONS: Service Advisor must have knowledge of equipment maintenance, lifting, problem solving, reporting research results, quality focus, productivity, estimating, product knowledge, customer service and safety management. They must also possess strong customer service skills, computer skills, organizational skills and have the ability to multi-task.


  • 1-3 years related experience in heavy-duty vehicle service management and/or training
  • The equivalent combination of education and experience


  • This position will require, at different times and frequencies, sitting, standing, walking, lifting and bending


  • 1-3 years in the heavy duty truck industry
  • At least 1 year Service Advisor experience
  • Driver's license


  • Competitive Pay
  • Monthly Bonus (if location qualifies)
  • Personal Days
  • Several Paid Holidays
  • Health/Dental/Disability/Life Insurance
  • 401k and 401k Match
  • Annual Boot Allowance
  • And much more!

NOTE: You will be taken to our portal website to complete this action.

Job Details